How will I know if I'm switched to Clear Rate?
Just call (toll free) 1-700-555-2055 and listen for "Clear Rate." Or, you may call customer service at 1-877-877-4799 and one of our customer service representatives will be happy to assist you.
Under what name will the charges appear on my phone bill?
Clear Rate Communications, Inc. Customers will receive a statement directly from Clear Rate.
What are the billing increments or cycles?
Long Distance calls are measured (and billed) in 6-second increments. The minimum length of each call is 18 seconds. For Local Service, since Clear Rate does not prorate your bill, the first day that you are switched to Clear Rate is the first day of your billing cycle. Your first bill will be for 30 days of service & will be due 19 days after the date your service is switched to us.
What does it mean to be "billed in 6-second increments" and does this save me money?
A 6-second increment means that if you talk on the phone for 6 seconds, you pay for exactly 6 seconds. If you talk for 7 seconds, you pay for 12 seconds, and so on. Normally, phone calls are billed in 60-second increments, meaning that you are charged for a full minute of time even if you use only a fraction of the minute.
Is there a minimum usage fee?
No. Unlike many of our competitors, Clear Rate does not have a minimum usage fee.
When does Clear Rate send me a bill?
Calls are billed monthly and invoices are sent out by direct mail. For Local customers, your bill will be sent after your service is transferred. For Long Distance customers, you will receive an invoice after 30 days for the prior month's calls.
If I've never signed up for a calling plan, what happens when I make a long distance call?
If you don't remember ever signing up for a long distance plan, chances are you're using a standard-rate long distance plan. Much of the calling public still pays standard direct-dial rates when calling long distance from their office or home. These rates tend to be the highest in the industry. In fact, 60 percent of Americans have basic long distance service and are losing $2 billion a year in savings, according to the United Homeowners Association.
How do the rates for 10-10 numbers compare to other long distance plans?
Although 10-10 numbers may appear to save you money, make sure you read all the fine print before using one. Most of the low-per-minute charge or dime-a-minute savings plans also include a monthly fee, some as high as $4.99 a month, and require a minimum use period of three minutes on each call, even if you talk for only a few seconds. You may end up spending more than you would by just dialing direct with Clear Rate's 4.9 cents a minute plan.
What is a PIC freeze?
A PIC freeze prevents slamming or an unauthorized switch of services. If you have a primary inter-exchange carrier (PIC) freeze on your phone number carriers cannot make changes without your permission. To activate or deactivate a PIC freeze, send written notification to your current service provider.
Calling Patterns
When assessing your local or long distance service, you must consider your calling patterns. If your peak calling time is during a period of the day when your current long distance plan charges a high rate, you will be able to save money with Clear Rate's anytime-anywhere flat 4.9 cents a minute service or you may take advantage of one of our Unlimited calling plans.
Does Clear Rate make me use the Internet (Voice over IP) or dial-around numbers (800) with PINs to connect my calls?
No not at this time. Many other service providers offering "unbelievably" low rates make their predominately residential customers use confusing 800 dial-around numbers before making a call. Or, they insist on their customers using their home computer and the Internet (Voice over IP) for poor quality, unreliable long distance service.
How do I know if Clear Rate is registered or approved to provide telecommunications service?
We are registered and licensed to provide Phone Service within the State of Michigan, the State of Ohio, and the State of Illinois. We are also registered and licensed by the Federal Communications Commission.
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