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 Frequently Asked Questions

My Clear Rate Account FAQ's

What is included in my Clear Rate Telephone Plan?

There are many Clear Rate Telephone Plans suit all of your telecommunications needs.  Our Local calling plan provides you with unlimited local calls while our Unlimited Local & Long Distance plan provides you with unlimited calling within the lower 48 states. All customers are given access to our fast and efficient Customer Service Team. Clear Rate utilizes an extensive fiber-optic network to deliver dependable connectivity to our service network each and every day. 

    • Our Unlimited Local Calling Plan includes a low monthly fee for Unlimited Local Service and a cost-competitive 4.9¢ Local-Toll and Long Distance Rate.
    • Our Unlimited Calling Plan includes Unlimited Local, Local-Toll, and Long Distance Calling to the Continental United States (not including Alaska and Hawaii). 

Our Calling Plans offer a wide variety of features.  Should there ever be trouble on your phone line our Repair Department is available 24 hours a day and 7 days a week. You may add Line Manager to cover any inside wiring repairs for only $3.95 month.

 

Check here to find out what calling areas are Local to your telephone number.

Is Directory Assistance included in my Clear Rate Telephone Plan?

No. Directory Assistance is $1.50 per use. You can also utilize the Internet to do your own Directory Assistance free-of-charge!  Go to www.yellowpages.com or www.whitepages.com to access Directory Assistance to anywhere in the United States and Canada at no cost to you. 

Can I call Canada?  What about other International Calling on my Plan?

Our Calling Plans do not include calls to Canada, but calls can be placed to Canada for only 10¢ per minute.  To place International Calls, please contact our Customer Service Department to have access to the International Network added to your phone line free-of-charge.  Calls placed to International Numbers are billed at a per minute rate. Click here to check out our very competitive International Calling Rates.

 

Is a deposit required to get Clear Rate Telephone Service?

No, we never ask for a deposit to start Clear Rate Telephone Service, and we never turn a customer away. 

 

To start your service with Clear Rate Communications we will process a basic credit check, which will not impact your credit rating in any way.  If you already have existing phone service with another carrier, there is no charge for the credit check.  If you require a new telephone number, a non-refundable credit check fee of $9.95 must be paid up front.  However, this fee is credited back to you on your first invoice. If your credit score passes Clear Rate's pre-defined credit parameters, the conversion of your service will begin immediately. If for any reason the credit is unsatisfactory, you may be asked to start your Clear Rate Telephone Service as a Pre-Pay Customer. 

 

A Pre-Pay Customer will be asked to pay the initial monthly service charges prior to commencing service and possibly pay the next month's invoice in advance as well.  Once you have made 12 consecutive on-time monthly payments, you will be removed from Pre-Pay status.

 

Will my phone number change when I switch to Clear Rate?

No. Your existing phone number will be converted to Clear Rate from your current carrier.  The phone number & quality of service will remain the same as you have now.  There is absolutely no interruption due to the service transfer.

 

How long does it take to start my new Clear Rate Telephone Service?
Most customers can begin enjoying Clear Rate Telephone Service in only 24 Hours. If you have existing phone service Clear Rate can convert your line in 1-5 business days.  Customers requesting new service can expect their lines to become active in 5-7 business days.

What happens if I refer someone I know to Clear Rate Telephone Service?

Clear Rate Communications has great appreciation for our customers that tell their family and friends about our service.  Unlike other phone companies, Clear Rate Communications shows their appreciation for word-of-mouth advertising by giving a Refer-A-Friend and Refer-A-Business credit to our valued customers.

  •  How the Refer-A-Friend credit works:  if you have Clear Rate Unlimited Local & Long Distance Phone Service and you refer a friend or family member and they sign up for an Unlimited Calling Plan you will receive a $10.00 credit on your next bill when they mention your name.  The person whom you referred will also receive a $10.00 credit on their first bill. 
  • The Refer-A-Business credit works in the exact same way, except the credits are even bigger.  If you send a business account to Clear Rate and they sign up for any of the Unlimited Business Plans, you get a $15.00 credit on your next bill for every unlimited line they sign up!  So referring an associate who operates a multi-line business to Clear Rate Communications could get you a very big credit on your next bill.  And don't forget the business gets the same credit on their first bill!

How will I know my phone number has been switched to Clear Rate?

Most customers can begin enjoying Clear Rate Telephone Service in only 24 hours.  You may call customer service at 1-877-877-7599 and one of our customer service representatives will be happy to advise you on your current order status.

Will I lose service when my line is converted to Clear Rate?
No. Your phone service will not be interrupted when you convert to Clear Rate Communications.  The process of switching the service from your previous carrier is seamless to the customer. 

Do I need to call my current phone carrier and cancel with them?
No. You will not need to contact your current phone carrier when you switch to Clear Rate Communications.  We will alert your both local & long distance carriers electronically of your change in telephone providers.

Will I get any more bills from my previous phone carrier?
Yes. You should receive one final bill from your previous telephone carriers within 30 days of switching to Clear Rate Communications.  In rare cases, your previous phone provider may continue to bill you inadvertently and may require you to contact them to stop your service.  If you have any billing issues with your previous carriers, you may contact Clear Rate Customer Service at 1-877-877-4799 to get assistance in resolving the matter. 

How is my billing due date determined?  Can I change my monthly due date?

We operate our billing on a 30-day billing cycle, starting from your first day of service with Clear Rate Communications. Your invoice is printed and mailed to you on the first day of each 30-day cycle, and the Due Date is approximately three weeks later.  

If you need to change your Due Date you can call our Customer Service Department at 1-877-877-4799 to make arrangements to change it.  You will be sent a bill pro-rated for the number of days of service between your old due date and your new due date.  This will change your next billing cycle to the due date you request. 

I'm moving, so what do I need to do to move my phone service?
If you wish to move your service to a new address within the Midwest, please call the Customer Service Department at 1-877-877-4799.  It takes 7-10 business days to move your service to a new location within our coverage area, and you will be charged a one-time fee of $59.00 to activate your new phone line. 

If you are moving out of the Midwest, you may not be able to keep your Clear Rate Telephone Service.  Please contact the Customer Service Department at 1-877-877-4799 to find out if your new address is covered.  If you are moving to an area that is not covered by Clear Rate, you will be charged a $9.95 fee to disconnect your line.  

 

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