Submitting a Clear Connect Helpdesk Ticket

1. Right-click the Clear Rate Communications icon in your tray and select Contact Administrator.

2. After the client launches, select Tickets.

3. Fill out the summary (1), contact information (2) (if different from what is shown), category (3), and any additional information (4) you can. Attach a screenshot or supporting document with the Browse button at the bottom if desired. Then click on submit (5).

4. Your ticket has been submitted!




Viewing a Clear Connect Helpdesk Ticket

You can view any open tickets you have, and select them to add notes or update by clicking on the View Tickets tab.


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