10 Digit Dialing is Now Required  |   MI Area Codes 616, 810, 906 and 989

Why is the local dialing plan changing?
Since some area codes in Michigan, 616, 810, 906 and 989 (shown in blue on the map to the left) have some 7 digit numbers with the prefix of 988, a change to 10 digit dialing, needed to be made to make 3 digit dialing to 988 possible for those at risk for suicide.

The FCC adopted an Order (FCC 20-100) approving the designation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline, requiring all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline:1-800-273-8255 (TALK).

Will I have to change my phone number?
No. One of the reasons for changing to 10-digit local dialing is to avoid the need to change people’s telephone numbers.

Will everyone in the 616, 810, 906, and 989 area codes have to dial 10-digits for local calls?
Yes. Every customer in the entire 616, 810, 906, and 989 area codes will change to mandatory 10-digit dialing for local calls. Dialing 7-digits for local calls will be prohibited for all customers in both entire area codes.

What will be the new dialing procedure?
To complete local calls, the new dialing procedure requires callers to dial the area code + telephone number. This means that all local calls in the entire 616, 810, 906, and 989 area codes that are currently dialed with 7-digits will need to be dialed using the area code + telephone number.

When did the change begin?
On April 24, 2021, people started dialing 10-digits (area code + telephone number) for all local calls. If they forgot and dialed just 7-digits, the calls were still completed.

When did the change become mandatory?
On October 24, 2021, consumers were required to dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits were not completed, and a recording informed them their call could not be completed as dialed.

What other changes were required?

All services, automatic dialing equipment, or other types of equipment that are programmed to complete local calls using only 7-digit numbers needed to be reprogrammed to complete calls to 10-digit numbers. Some examples are:

  • Life safety systems or medical monitoring devices
  • PBXs
  • Fax machines
  • Internet dial-up numbers
  • Fire or burglar alarm and security systems or gates
  • Speed dialers
  • Mobile or other wireless phone contact lists
  • Call forwarding settings
  • Voicemail services and other similar functions

Update website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What remains the same?

  • Your telephone number, including current area code, will not change
  • The price of a call, coverage area, or other rates and services will not change due to the dialing change
  • A local call is still a local call regardless of the number of digits dialed
  • Dialing 1+ the area code + telephone number for all long-distance calls
  • Dialing a prefix (such as “9”) when dialing from a multi-line telephone system (i.e., in a hotel, office building, etc.) as required
  • Dialing three digits to reach 711 (relay services) and 911 (emergency services)
  • If 211, 311, 411, 511, 611, or 811 are currently available in your community, dial these codes with just three digits
  • The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-8255 (TALK) even after the 988 code is in effect

When was dialing “988” to reach the National Suicide Prevention Lifeline, effective?
July 16, 2022

Still have questions?
Customers with questions about the dialing procedure change should contact their local service provider, or they can visit the FCC website https://www.fcc.gov/suicide-prevention-hotline