Replace Your IT Headaches with Stress-Free Support
from Clear Connect Helpdesk
Supporting your IT systems can be draining — on your time, on your finances, and on your patience. If the amount of IT work at your business has grown out of control, if it’s difficult to keep up with rapidly emerging technology, or if you simply want to cut some costs, you need Clear Connect Helpdesk.
- Take the hassles of IT completely off your plate: focus IT resources on revenue-generating projects
- Get local support: no international outsourcing; your Clear Connect Helpdesk team is based in Southeast Michigan
- Keep operating: business doesn’t need to grind to a halt because a problem popped up while your IT person is on vacation
- Save money: no need to pay for additional IT staff, trouble ticket systems, or on-demand support
- Solve more problems: boost your small or non-existent IT team with the wide-ranging expertise of a whole team of IT masters
- Address problems before they’re problems: we monitor your network, hardware and software to identify potential issues before they affect your business
Pricing and Packages
| Single Machine | HD Light | HD 10 | HD 20 | HD 30 | |
| Support for 1 Workstation or Server | Support for 5 Workstations, 1 Server | Support for 10 Workstations, 1 Server | Support for 20 Workstations, 1 Server | Support for 30 Workstations, 1 Server | |
| Cost (at least 36 mo. term) |
$29.99/mo. |
$149/mo. |
$269/mo. |
$499/mo. |
$699/mo. |
| Remote Support | |||||
| Remote Monitoring | |||||
| Patch Management | |||||
| Audit & Inventory | |||||
| Anti-Virus/Anti-Malware | |||||
| Onsite Support | as needed, $249/2 hours | 2 half day visits/year included | 4 half day visits/year included | 8 half day visits/year included | 12 half day visits/year included |
Setup fees: the lesser of $29/machine or $99/package
Helpdesk support may be limited in certain locations. Please contact us to confirm availability.
Cost Comparison for a 20-Person Business:
In-House IT Support Tech vs. Clear Connect Helpdesk
Not All IT Support Is Equal
Despite seemingly similar offerings, not all Managed Services Providers are the same. Many smaller providers promise quick resolution to your IT issues, but with limited staff they fall short in the fairly common event of multiple customers simultaneously needing help. On the other end of the spectrum are mass service providers, who can deliver robotic, overly scripted support, often from foreign countries, and all without ever really listening to your needs or understanding your problems.
At Clear Rate Communications, customer service is our #1 priority. We’ve worked hard to strike the perfect balance between having an ample, capable staff of highly qualified technicians and delivering the personal support you’d expect from a local Michigan company. We include onsite support in every Clear Connect Helpdesk package, and your call will never be answered by someone in another country.
