Contact Center - Deliver the ultimate customer experience.
Reach your next level of growth by giving your customers the experience they deserve. With Ascend Contact Center, more responsive, informed, and positive customer experiences are possible in days, not months.
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Improve Productivity & Simplicity
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Greater Customer Convenience |
Personalization & Insights |
Revenue & Engagement |
| Integrated Unified Communications and Contact Center makes it easier to collaborate and manage customer calls. | Let customers call, text, chat, and email, or give them self-service options. | Integrate your CRM for better interactions and use analytics and reporting to improve customer satisfaction. | Send timely notifications automatically via SMS, voice, and email to improve business processes and communication. |
Contact Center Benefits
- One app for customer and employee communication - Access both employee collaboration and advanced call handling within one platform.
- Support multiple locations and remote employees
- Centralize management from one portal - Accessible anywhere, any time.
- Keep an eye on service levels - analyze performance by queue, team, or employee.
- Real-time dashboards and historical reports - Easily manage and customize frontline user skillsets and statuses.
- Omnichannel customer care - Centralize calls, web chat, email, and SMS in a single application.
- Advanced outreach campaign capabilities - Enhance audience engagement with outbound dialing and campaigns.
- Send out post-call surveys - to measure satisfaction.
- CRM and Workforce Management Integration - Quickly and easily integrate for a more personalized and productive approach.
