Careers

POSITION SUMMARY

The Customer Care Representative is critical to our company because this person is our first line of contact with our customers, and ensures that we provide the highest degree of service and professionalism. Nearly 1/3 of our current employees started in this position and have been promoted to other positions within the company- including finance, HR, sales, business operations, network operations, and administration.

You’ll work with customers to solve issues and address concerns regarding service, products, billing, and claims via phone and computer. You’ll troubleshoot phone service questions, oversee payments, and manage repair tickets. You will also work directly with our network providers to arrange phone and internet services, as well as resolve issues.

RESPONSIBILITIES

• Provide quality customer service to our wide variety of clientele
• Identify and document individual customers concerns and take corrective action to satisfy the issue within the initial call to uphold our goal of first call resolution
• Effectively navigate database software to provide accurate account management
• Troubleshoot phone service issues and work with network providers (phone and Internet) to provide necessary customer assistance.
• Complete daily workload including but not limited to researching outstanding customer issues, completing repair tickets and cancelled orders, and updating account details.
• Respond to repair tickets during the rotating weekend, on-call shift.

REQUIRED SKILLS & EXPERIENCE

• High School diploma required. Associate’s or Bachelor’s degree preferred. A combination of education and experience will be considered.
• 1+ years of Customer Service/Customer Care experience
• Strong customer orientation with a demonstrated understanding of superior customer service techniques
• Excellent oral and written communication skills
• Excellent time management, organizational and communication skills
• Proficiency with the MS Office package and a CRM

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

GENERAL SUMMARY

We are looking for a dedicated Senior Business Development Manager (BDM) whowill deliver business development strategy and will report to the Sales Manager. This position primarily focuses on acquiring new business and creating strong, lasting relationships while maintaining knowledge of our products and services with deep understanding of the competitive landscape. The Senior BDM conducts such activities as prospecting, following up on leads from marketing campaigns, meeting with clients, qualifying opportunities, generating proposals/contracts, and nurturing client relationships while focusing on meeting or exceeding assigned revenue goals. The Senior BDM will work closely with the Sales Manager, as well as key company individuals to deliver best-in-class services to our clients. The Senior BDM will provide valuable product and company position feedback to management for improvements and adjustments.

ESSENTIAL FUNCTIONS

Build and manage strong professional relationships, clients and carry out sales related tasks to include:
• Prospecting for leads, qualifying business opportunities, following up on marketing leads
• Negotiations, closing sales, and seeking renewal/upsell/cross-sell opportunities
• Generating proposals and contract documents
• Represent the company at events/shows
• Maintain accurate and comprehensive records in the company CRM for all business development activities
• Liaise with other business units and departments as required to conduct sales activities and objectives
• Provide regular reports to senior management on sales activities and be the voice of the customer

QUALIFICATIONS

Required:
• 4-year degree in Business, or equivalent years of experience in business-to-business (B2B) sales
• Knowledge of B2B contracting requirements and standard practices
• Excellent interpersonal and communications skills (oral, written, presentation)
• Ability to manage a pipeline of qualified sales opportunities and meet revenue goals
• Ability to write and negotiate contracts, and be able to efficiently and effectively close sales
• Ability to take initiative and meet deadlines
• Ability to interact with all levels of staff including sales manager and other senior executives

Preferred:
• Prior sales experience in the communication industry
• Proven track record in B2B sales

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

POSITION SUMMARY

This position is responsible for provisioning orders for residential customers including adding/deleting features, moving services, updating accounts, and suspension/disconnection of services.

RESPONSIBILITIES

• Review, process and complete all assigned residential provisioning orders.
• Configure and prepare equipment for shipping (DSL modems stocked in-house).
• Manage orders through conversion/installation to completion, ensuring billing is correct and services are activated.
• Issue supplemental orders and escalates as necessary to ensure expeditious order completion.
• Closely monitor order interval status to ensure timely conversion, installation and activation.
• Address order-specific inquiries from other Clear Rate departments.
• Properly address PCC calls and voicemails.
• Process basic reports.
• Complete miscellaneous tasks and projects assigned.
• Develop and maintain business relationships with key customers.
• Create and update the Standard Operating Procedure (SOP).

REQUIRED SKILLS & EXPERIENCE

• Create and update the Standard Operating Procedure (SOP)
• 1-2 years of telecommunications experience preferred.
• Strong customer orientation with a demonstrated understanding of superior customer service techniques.
• Proficiency with the MS Office Suite.
• Excellent time management, organizational and communication skills.

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.