Careers

POSITION SUMMARY

The Customer Care Representative is critical to our company because this person is our first line of contact with our customers, and ensures that we provide the highest degree of service and professionalism. Nearly 1/3 of our current employees started in this position and have been promoted to other positions within the company- including finance, HR, sales, business operations, network operations, and administration.

You’ll work with customers to solve issues and address concerns regarding service, products, billing, and claims via phone and computer. You’ll troubleshoot phone service questions, oversee payments, and manage repair tickets. You will also work directly with our network providers to arrange phone and internet services, as well as resolve issues.

RESPONSIBILITIES

• Provide quality customer service to our wide variety of clientele
• Identify and document individual customers concerns and take corrective action to satisfy the issue within the initial call to uphold our goal of first call resolution
• Effectively navigate database software to provide accurate account management
• Troubleshoot phone service issues and work with network providers (phone and Internet) to provide necessary customer assistance.
• Complete daily workload including but not limited to researching outstanding customer issues, completing repair tickets and cancelled orders, and updating account details.
• Respond to repair tickets during the rotating weekend, on-call shift.

REQUIRED SKILLS & EXPERIENCE

• High School diploma required. Associate’s or Bachelor’s degree preferred. A combination of education and experience will be considered.
• 1+ years of Customer Service/Customer Care experience
• Strong customer orientation with a demonstrated understanding of superior customer service techniques
• Excellent oral and written communication skills
• Excellent time management, organizational and communication skills
• Proficiency with the MS Office package and a CRM

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

POSITION SUMMARY

This position is responsible for analyzing, testing, isolating, and repairing high-level network and customer issues as well as provisioning new services. This may include any or all issues related to facilities, routing and translations, voice and/or data, TDM and/or VoIP products and services, and the associated CPE equipment.

RESPONSIBILITIES

• Monitor core network elements, network performance, and facilities for service issues
• Configure, set up, and test CPE, including but not limited to Cisco and Adtran routers, EoC/EoT Ethernet switches, Cisco-managed switches, and SIP endpoints
• Perform thorough troubleshooting and triage of network-related issues using step-by-step processes
• Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations
• Take repair calls and provide status to customers on a regular basis
• Maintain workload through a queue detailing each ticket with notes of steps taken, test results, and fix action. Repair tickets and orders are measured on a weekly basis.
• Act as the first level of escalation for repairs and orders for NOC Tech I
• Complete scheduled preventative maintenance checks on core network elements and environmental systems
• Provide 24×7 on-call support as needed, including the ability to work a flexible, off-hours schedule for planned/unplanned issues
• Make recommendations for process and procedure improvement
• Create and maintain methods of procedure

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in CIS, MIS, related field, or applicable work experience
• CCNA, CCNP, or other Cisco certification preferred
• 2+ years of voice and data troubleshooting, and Cisco R&S experience, VoIP experience preferred
• Wiring knowledge of copper and fiber facilities including T1 and POTS, RJ-11/45 jacks, punch-down blocks, and other wiring and fiber optic components
• Intermediate understanding of telephony, IP, LAN/WAN technology concepts
• Knowledge of PPP, Frame Relay, ISDN, MPLS, and SIP
• Intermediate understanding of TCP/IP and the OSI model and Unix/Linus
• Critical thinking and decision making – using logic and reason to identify appropriate alternative solutions to problems
• Systems analysis – determining how a system should work and how changes in conditions affect outcomes
• Complex problem-solving – identifying complex problems to develop and evaluate options and implement solutions
• Strong customer orientation

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

POSITION SUMMARY
Responsible for operating mini-excavator, trailer hydro-vac, and other power equipment including core drills, chop saws, tampers, pumps etc. and work around directional bore equipment safely on underground telecommunications projects.

RESPONSIBILITIES

• Excavator Operator will operate various pieces of equipment such as: a Mini-excavator, and trailer, Hydro Vac, other power equipment including core drills, chop saws, tampers, pumps etc, and work around directional bore equipment safely on underground telecommunications projects.
• Perform all duties according to prescribed safety procedures and uses appropriate safety equipment.
• May be required to operate various pieces of equipment as needed.
• Provides support for crews during all phases of construction activity, including hand digging, landscape restoration etc.
• In addition to operating equipment, individuals will be required to assist in installing conduit and cable, hand holes and assist in concrete pours.
• Perform remote troubleshooting while maintaining a positive and professional manner during high stress situations.
• Install pull wire in innerduct, and install fiber in innerduct.

REQUIRED EXPERIENCE & QUALIFICATIONS

• • High school diploma or equivalent required;
  • Current valid driver’s license with a clean driving record. Chauffeurs or CDL preferred.

• Experience
  • Previous experience in underground construction for telecommunication or other utilities
  • Experience operating mini-excavator, trailer hydro-vac, backhoe, skid steer.

• Work Environment
  • Work in an all-weather environment required

• Abilities
  • Must be able to perform heavy physical work, and perform duties in a safe and efficient manner.
  • Position requires significant time standing or walking on uneven ground, possible climbing of ladders, or being in high places, working in tight spaces and in general being overall physically demanding.
  • Must be able to lift heavy material.

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

POSITION SUMMARY

The construction laborer performs a wide variety of manual duties in support of telecommunications construction. This role performs tasks involving physical labor at road/highway sites using heavy construction products.

RESPONSIBILITIES

• Operate a variety of hand and power tools, clean and prepare sites, dig trenches, set braces to support the sides of excavations, clean up rubble and debris, and waste materials.
• Dig ditches or trenches, backfill excavations, or connect earth to grade specifications, using shovels and other equipment.
• Load and unload materials, machinery, and tools; distribute to appropriate locations, according to project plans.
• Perform a variety of task involving strenuous manual labor in road/highway environments to prepare worksite for telecommunications cabling.
• Locate underground utilities and eliminate potential hazards for cabling work to be completed.
• Use a variety of hand tools and machinery including shovels, picks, and various power tools to complete assignments.
• Maintain a clean job site: pick up all tools and equipment and secure job site each day to eliminate potential hazards.
• Control traffic passing near, in or around work zones.
• Perform material handling and storage.
• Ensure that proper safety and incident reporting procedures are followed.
• Other duties required as well.

REQUIRED SKILLS & EXPERIENCE

• Education
  • High school diploma or equivalent required;

• Experience
  • 1+ years of roadside construction experience is preferred
  • Competence with hand and power tools required.
  • Must have valid driver’s license (CDL is preferred).
  • Ability to prioritize and complete assignments accurately and in a timely manner.
  • Able to effectively handle priorities with a strong attention to detail in a fast-paced environment.
  • Strong interpersonal, organizational, oral and written communication skills.
  • Must be able to work alone, and with a team.
  • Must be able to pass a drug screen and criminal background check.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing sitting within the work area.
• Must be able to carry a ladder and lift 50lbs.
• Must be able to pull ropes and work under a lineman safely as a frond hand and be observant of his and your surroundings.
• Must be able to work alone with a team.
• Ability to effectively communicate with employees, management, and peers.
• Must be able to work in various weather conditions (hot, cold, wet and dry)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those of a standard outdoor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in loud, noise-filled environment out in the field.
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

JOB OVERVIEW
This position is responsible for performing regular accounting tasks as well as special projects as assigned. Duties include accountings payable, accounts receivable, billing, reconciliation of accounts and maintaining journal entries. Also prepares statements of accounts, reports and other documents.

RESPONSIBILITIES

• Enter journal entries and resolve billing/payment discrepancies
• Post checks and ACH payments received. Also record returned payments
• Enter and distribute invoices for approval
• Create invoices and update customer accounts
• Investigate and resolve customer underpayments/disputes
• Analyze customer refund checks
• Code and enter all vendor invoices and credit card transactions into accounting software
• Ensure timely disbursement of funds
• Reconcile all bank accounts and contact proper bank personnel to correct errors
• Book journal entries and assist in maintaining general ledger accounts and associated work papers related to monthly financial close
• Execute monthly and quarterly audits
• Compile information and prepare spreadsheets to assist controller in financial statement preparation
• Create various analyses on an ad hoc basis
• Create and maintain Standard Operating Procedure (SOP)
• Utilize programs such as QuickBooks, Rev.io, and Excel to complete tasks

QUALIFICATIONS/EXPERIENCE

• Education
  • Bachelor’s degree in accounting/finance or related discipline
• Experience
  • 0-2 years
• Knowledge
  • Knowledge of accounting principles and practices and the reporting of financial data
  • Knowledge of Excel, QuickBooks and Rev.io
• Skills
  • Time management and organizational skills
  • Excellent interpersonal and communication skills
  • Strong customer orientation
  • Commitment to company values
  • Excellent negotiation skills
• Abilities
  • Mathematical reasoning
  • Oral and written comprehension
  • Inductive/deductive reasoning

COMPETENCIES

• Analytical Thinking
• Conceptual Thinking
• Optimizes Work Processes
• Problem Solving
• Setting Priorities & Managing Time

To apply now, please complete the form at the bottom of this page or email your resume to jobs@clearrate.com.

JOB SUMMARY

Responsible for regular accounting tasks and creating and analyzing monthly financials to provide an overview of the company’s profits and costs in each sector (Resident, SMB, Enterprise (Large Business), Wireless). This position ensures all regulatory filings are complete, accounts have been sent to collections and completes miscellaneous accounting projects.

Position Type & Hours of Work

This is a full-time position. Days and hours of work are generally Monday-Friday, 8:00 AM – 5:00 PM, although may vary based on workload and work outside of the office. Some overtime will be required.

RESPONSIBILITES

• Manage Accounts Payable (track invoices out for approval, enter approved invoices)
• Manage the third party collections process
• Daily Bank Reconciliations
• Execute monthly and quarterly audits
• Review daily billings for anomalies
• Work Paper Review and reconciliation of all Balance Sheet accounts
• Monthly financial statement preparation
• Review Expiring Enterprise Contracts and update billing software
• Complete all regulatory filings and manage the third party CPA firm payments
• Create various analyses on an ad hoc basis
• Utilize programs such as QuickBooks, QuickTel/Rev.io, and Excel to complete tasks
• Create and maintain Standard Operating Procedures (SOP)

QUALIFICATIONS/EXPERIENCE

• Education
  • Bachelor’s degree in accounting/finance or related discipline
• Experience
  • 2-5 years of related experience
• Knowledge
  • Knowledge of generally accepted accounting principles (GAAP) and the reporting of financial data
  • Intermediate knowledge of Excel, QuickBooks and QuickTel
• Skills
  • Time management and organizational skills
  • Excellent interpersonal and communication skills
  • Strong customer orientation
  • Commitment to company values
• Abilities
  • Mathematical reasoning
  • Oral and written comprehension
  • Inductive/deductive reasoning

Job Overview
The Receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

RESPONSIBILITIES

• Welcome visitors to the corporate office by greeting them; answering and referring questions.
• Greet and direct office callers; transfer calls to voicemail when an associate is not available.
• Generate reports for executives, internal and external managers on a regular basis.
• Receive, sort and distribute incoming mail and packages.
• Prepare and coordinate the pick-up and delivery of ground and express mail services.
• Process returned mail.
• Coordinate and assist with activities for company events.
• Maintain schedule for conference rooms.
• Match and mail checks for invoices and commission payments; mail refund checks.
• Send customer surveys; upload data, generate surveys, analyze and report results to executives and supervisors.
• Oversee, place and receive orders from various vendors and deliveries.
• Complete special projects for managers as needed.
• Update and maintain company phone directory, org chart, seating chart and maintain data lists.
• Assist with other related clerical duties such as photocopying, faxing, scanning, filing and collating.
• Maintain safe and clean reception area by complying with procedures and policies.
• Create and maintain Standard Operating Procedures (SOP).
• Stock beverages and snacks, clean the coffee machine, kitchen and fridge on a daily/weekly basis.
• Complete additional tasks and duties as needed.
• Assist with new hires on orientation day.
• Coordinate employee badge system with building security.

QUALIFICATIONS

• High School diploma required.
• Associate’s or Bachelor’s degree preferred.

• 5+ years of experience in administrative, and clerical roles.
• Tech savvy and proficient with MS Office Suite, design software, google office, Adobe, etc.
• Strong ability to adapt to changing priorities and multitasking, with attention to detail and proactive problem solving.

• Excellent time management, organizational and communication skills.

Competencies

• Accountability
• Communications Effectively
• Decision Quality
• Resourcefulness
• Situational Adaptability

Job Overview
The Recruiter is responsible for sourcing, screening, interviewing, referring and placing top candidates for open positions. The recruiter will work closely with hiring managers across multiple departments to fill open positions in a timely manner.

Responsibilities

• Through full-cycle recruiting, develop a strong talent pipeline of professional and skilled labor ensuring Clear Rate attracts, hires and retains a high level of talent; conduct continuous searches and mining of candidates to identify talent for both open and future positions.
• Coordinate and lead the recruitment and selection process through needs analysis, projections, recommendations, multi-source recruitment strategies and close communication with management to proactively meet their human capital needs.
• Prepare recruitment materials and post open positions to appropriate internet sources including but not limited to job boards, college or career planning websites, professional or skilled association websites and the Clear Rate company website.
• Develop university relations; attend job fairs and career events; promote Clear Rate as an employer of choice while increasing brand awareness.
• Serve as point of contact and subject matter expert for candidates as you build relationships during the selection process.
• Conduct initial phone screenings and interviews by using reliable recruiting and selection tools/methods to make recommendations for hire and coordinate the interview process with hiring manager.
• Provide Director of Human Resources and Executive team with staffing metrics and reports; make recommendations based on data and trends.
• Review resumes and qualifications for appropriateness of skills, experience, and knowledge in relation to position requirements.
• Prescreen candidates, guide candidate tours, and provide complete, accurate, and detailed information to candidates about the company and position.
• Participate in community outreach activities.
• Administer skills assessments and perform reference checks on qualified candidates. Maintain accurate and well-ordered documentation on all candidates, searches, hiring team’s interactions, and other recruiting activities.
• Collaborate with managers and other executive staff members to identify and draft detailed and accurate job descriptions and hiring criteria.
• Present high quality and professional offer letters and offer communications.
• Complete drug and background screenings, and other post offer onboarding activities.
• Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.

Qualifications

• Bachelor’s degree
• Relevant work experience, required.
• 5+ years of full cycle recruitment experience
• Tech savvy and proficient with MS Office, Outlook, and web-based job boards.
• Hands-on experience with Applicant Tracking Systems and resume databases.
• Strong ability to adapt to changing priorities and multitasking, with attention to detail and proactive problem solving.
• Excellent time management, organizational and communication skills.
• Proven recruiting experience as an In-house Recruiter.
• Experience screening and evaluating candidates through various methods (phone interviewing, writing assessments etc.)
• Familiarity with social media recruiting.

Competencies

• Accountability
• Communicates Effectively
• Decision Quality
• Resourcefulness
• Situational Adaptability

Job Overview
The Customer Care Team Lead position supports Customer Care Representatives and assists the Customer Care Manager through daily management of representatives through motivating, developing, analyses and implementation of staffing, training, and scheduling.

Responsibilities

• Lead representatives by example in regards to appearance, attitude, and adherence to policy/procedure to motivate high level performance.
• Provide daily direction and communication to employees so customer calls are answered in a timely, efficient and knowledgeable manner.
• Provide statistical and performance feedback and coaching on a regular basis to team members.
• Communicate problems, achievements, suggestions, goals and other areas of importance to Customer Care Manager.
• Maintain a high call answer rate by continuously monitoring the employee schedule and call queue and alerting backups to answer calls when needed, including answering calls as needed to avoid abandoned calls.
• Holding CCR’s accountable for their Call Quality and Metrix Goals.
• Provide recommendations and input for quarterly and annual employee reviews.
• Post Moneygram and Checkfree batch payments on scheduled Saturday shift.
• Submit weekly and monthly reports to Customer Care Manager as needed.
• Work on special or ongoing projects that are important to area/process improvement.
• Help with creating and maintaining Standard Operating Procedure (SOP).

Qualifications

• High School diploma required. Associate’s or Bachelor’s degree preferred.  A combination of education and experience will be considered.
• 1+ years of experience as a Customer Care Representative (or alternative role).
• Strong customer orientation with a demonstrated understanding of superior customer service techniques.
• Proficiency with the MS Office package and CRM.
• Excellent time management, organizational and communication skills.

Competencies

• Customer Focus
• Self-Awareness
• Dependability
• Problem Solving
• Resiliency